• Our TAT (turn around time) varies. You can find the TAT for custom, made to order, and pre-order items on their product page. 
  • Generally speaking, the turn around time for most made to order items is either 2 weeks, 3-4 weeks, or 6 weeks depending on the item. TAT for ready to ship items is 2-3 business days & TAT for RTP (ready to personalize) items is 7-10 business days.
  • TAT is the number is business days between when your order is palced and when you can expect it to ship. Business days are Monday through Friday, weeks and US holidays excluded. TAT does not include the amount of time your order will take to get to you once it has shipped; that depends solely on the carrier & shipping option you choose.
  • We currently do not offer a rush order option.

  • Shipping charges are calculated by the weight of your order and the carrier/shipping method you choose. We do offer free shipping on all U.S. orders of $100+. No coupon necessary -- just choose the free shipping option at check-out.
  • If you qualify and select the free shipping option, your order will be shipped via the most cost effective (but also timely) method available to your address; That is typically USPS first class / priority mail or UPS ground.

  • You can only redeem one coupon code or rep code per order. If there is an automatic discount/promotion running on the site (where no coupon required & the discount is automatically applied at check-out), you will not be able to apply a coupon code or rep code to your order. We host through Shopify & they do not allow us to stack promotions.
  • Coupon and rep codes CANNOT be used on clearance, promotional items, or $13 Thursday items --  nor can they be applied to items sold for the benefit of fundraising.
  • YOU CAN apply a gift card or store credit AND a coupon/rep code/automatic discount to your order.
  • You CANNOT add items from the website OR coupon codes/rep codes to INVOICES.